NEWEX HVAC/R Compressor FAQ
1. Is there any refurbished compressor for sale?
– Sorry, we do not have any refurbished compressor for sale. We are the professional authorized compressor agent selling high quality product with competitive price.
2. What are your terms of payment terms?
– Payment<=5000USD, 100% in advance. Payment>5000USD, 30% T/T in advance ,balance before shippment.
3. What’s the validity of Quotation?
–Verbal quotations are only good for the same day quoted. Written quotations will be honored for thirty (30) days from the day quoted.
4. What’s the delivery date?
– The delivery time is based on stock availability of all part(s).It will take about 7 working days with the regular models when we received your order, and about 30 working days with the special models.
5. What’s the transportation?
– Because there is a small amount of refrigerant lubricating oil in the compressor, it can not be airlifted, and can not send by express (Ups ,Dhl , ETC.), can only be shipped by sea.
6. Shipping Methods and Freight policy
– Shipping Methods and Costs Depending on the item(s) you purchase on NEWEX HVAC/R Compressor Company and the location to which the items will be delivered. All shipments are prepaid and add. All Internet orders are shipped via standard delivery by default.
Title and risk of loss will be passed on to purchaser on delivery to the common carrier. If product is damaged in transit, recipient must file claim with carrier NOT WITH NEWEX HVAC/R Compressor Company.
7. Could I purchase items not listed on your site?
– If you need an item isn’t not on our website, please contact us. We’d like to find the product you need. Please contact us by e-mail at email@example.com for pricing and availability information.
8. How will I know when my orders being shipped?
– Once your order is shipped, you will receive an e-mail to the address you provided with the tracking number. You can check the progress of your product(s) all the way to your front door~! If you did not receive that kind of e-mail when you ordered, please contact us firstname.lastname@example.org and we will be happy to track your package for you~!
9. Do you have a local distributor close to me that I can get it from?
– So far we only have our location in China; all items will ship for you.
10. Is there any refund on custom or special orders?
– There is No Refunds on Custom or Special Orders. You can’t cancel once we place the order from the factory. Please check all information carefully. All custom orders are non-returnable which includes non-standard stock items. WE HAVE A NO RETURN / NO REFUND POLICY ON ALL CUSTOM ORDERS. WE WILL NOT ACCEPT ANY RETURNS NOR ISSUE ANY REFUNDS. “No Cancellations!!!!!!
11. After-sales Service Provided?
– No overseas service provided.