Most frequent questions and answers

We(NEWEX INTERNATIONAL CO., LTD) have our own factory, mainly produce air conditioner, condensing units, evaporator (air cooler), UVC air sterilizer kits, cold room door, and cold room insulation panel, etc.

NEWEX was established in 2008, Guangzhou, China. Our company has more than 12 years of experience in HVAC/R compressor field. We are a professional authorized dealer of GMCC HIGHLY BOYANG BOYARD Copeland Danfoss Sanyo Panasonic Hitachi DAIKIN Invotech ANKANG XINGFA SIKELAN Maneurop LG Secop Embraco Samsung Tecumseh Bitzer compressor in China. We only focus on HVAC/R compressor and HVAC/R products to make sure the best price and quality for customers. We promise to provide new and original compressor, and you will never purchase items that are second-hand or refurbished.

Sorry, we do not have any second-hand or refurbished compressor for sale. We only provide new and original compressor. We are the professional authorized compressor agent selling high quality product with competitive price.

We can provide almost all HVAC/R compressors. Due to the variety of compressors, it is impossible for us to list all the compressors on our website. If you find that the compressors you need are not on our website, you can contact us through the contact form of the website and tell us your requirements. We will help you find a cost-effective compressors suitable for you.

So far, we only have our location in China, all products are shipped from China.

Payment<=5000USD, 100% in advance. Payment>5000USD, 30% T/T in advance ,balance before shippment.

Because there is a small amount of refrigerant lubricating oil in the compressor, it can not be airlifted, and can not send by express (Ups ,Dhl , ETC.), can only be shipped by sea.

The validity period of quotation for different products is different. We will indicate the validity period of quotation when quoting.

The delivery time is based on stock availability of all part(s). But the delivery time of different products is also different. When we quote, we will indicate the delivery date of each product.

Shipping methods and costs depending on the characteristics and quantity of the products you purchase, and the location to which the products will be delivered. Usually, we have express delivery, air transportation and sea transportation for you to choose from.

Title and risk of loss will be passed on to purchaser on delivery to the common carrier. If product is damaged in transit, recipient must file claim with carrier NOT WITH NEWEX INTERNATIONAL CO., LTD.

Once your order is shipped, you will receive an e-mail to the address you provided with the tracking number. You can check the progress of your product(s) all the way to your front door~! If you did not receive that kind of e-mail when you ordered, please contact us and we will be happy to track your package for you~!

There is No Refunds on Custom or Special Orders. You can’t cancel once we place the order from the factory. Please check all information carefully. All custom orders are non-returnable which includes non-standard stock items. WE HAVE A NO RETURN / NO REFUND POLICY ON ALL CUSTOM ORDERS. WE WILL NOT ACCEPT ANY RETURNS NOR ISSUE ANY REFUNDS. “No Cancellations!!!

The after-sales service policy of each product is different. We will indicate the after-sales service policy of each product when quoting.


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